FAQ - Frequently Asked Questions

Do you have questions about the order process or our products? Below we have listed answers to the questions that we get asked the most. Please use the contact form to reach us, if you can't find the answer to your question.

Ordering and Returns

Yes, you can generally cancel your order as long as it has not been shipped yet. Please contact our customer service immediately to request a cancellation. Please note that canceled orders may not be reversible if they have already been shipped.

If your order has not been shipped yet, you may be able to change your delivery address. Please contact our customer service as soon as possible to request a change of delivery address. Please note that changes may not be possible if your order has already been shipped.

Yes, we usually accept exchanges of unused and unopened products within a certain timeframe. Please refer to our return policy for more information or contact our customer service.

If your order has not been shipped yet, you may be able to make changes. Please contact our customer service as soon as possible to request adjustments to your order. We will do our best to accommodate your requirements.

After placing your order, you will usually receive an order confirmation email from us. This email contains details of your order and serves as confirmation that we have received your order. If you have not received a confirmation email, please contact our customer service.

Our return policy and procedure are detailed on our website. You can find information on the conditions for returns, exchanges, and refunds there. We recommend reading these policies carefully or contacting our customer service if you have any questions.

Dealers, Affiliates and VIP Customers

Information on how to become a VIP customer at freya CBDCURE can be found on our website. There may be specific criteria or requirements that need to be met to achieve VIP status. Please read the provided information or contact our customer service for further details.

To become an affiliate partner at freya CBDCURE, you can sign up for the affiliate program on our website. You will find further information and instructions on how to join.

If you would like information about merchant opportunities at freya CBDCURE, please contact our customer service. We will be happy to provide you with further information and guidance.

General Information

You can reach us through our contact form on the website. Simply fill out the form and submit your inquiry. Alternatively, you can also contact us via email or phone. Our contact details can be found on the website.

We strive to respond to your inquiries as quickly as possible. Typically, you can expect a response from our customer service team within 24 hours.

As freya CBDCURE is an online shop, we are open 24/7. You can access our website and place orders at any time.

freya CBDCURE is a company that offers high-quality CBD products. CBD stands for Cannabidiol, a non-psychoactive compound derived from hemp plants that may have various health-promoting properties.

Account and Security

To create an account at freya CBDCURE, visit our website and click on the "Create Account" or "Register" button. Follow the instructions to enter your personal details and create an account. Please note that you must be of legal age to create an account with us.

To ensure the security of your account, we recommend using a strong and unique password. Avoid sharing your password with others and always log out properly after use. If you suspect unauthorized access to your account, please contact our customer service immediately.

At freya CBDCURE, we take the protection of your privacy and data very seriously. We use secure encryption technologies to safeguard your personal information and treat your data confidentially in accordance with applicable privacy regulations.

Payment and Billing

To pay with a credit card, please select the "EU-Standard Bank Transfer" shipping method. Then, you can use the transfer service provider of your choice, such as Wise or Paysend, to easily transfer money from your credit or debit card to our bank account.

Information on making a bank transfer will be provided during the ordering process. Please follow the provided instructions and transfer the amount according to the given information. Ensure that you use the correct details to ensure proper payment.

We accept various payment methods, including major Credit cards, Cryptocurrency, cash, prepayment / SEPA transfer and other popular online payment platforms. The available payment methods will be displayed during the checkout process.

Shipping and Delivery

The shipping duration can vary depending on the delivery location and shipping method. An estimated delivery time will be provided to you during the ordering process. Please note that unforeseen circumstances or holidays may impact the delivery time.

The shipping costs can vary depending on the delivery location, shipping method, and total weight of your order. The exact shipping costs will be displayed to you during the ordering process before you confirm your order.

We use various reliable delivery services to safely and timely deliver your orders. The exact delivery services may vary depending on the delivery location and availability.

In the event of delivery delays or lost orders, please contact our customer service. We will investigate the issue and take appropriate actions to assist you.

In case of a damaged delivery, please contact our customer service immediately. We will take care of it and arrange for a replacement delivery if necessary.

Our packages are typically shipped from our warehouse location. The exact shipping location may vary depending on the product and delivery location.


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